Real people. 1‑on‑1 tech support.
Every Sovren member can book a 1-on-1 Zoom call with our support team. We’ll help you install Sovren, connect NinjaTrader 8 and check your setup, at a time that suits you.
Pick a time
Sign in to your member dashboard, open 1‑on‑1 support and choose an open time. Times show in your own timezone. Add a short note about what you need.
Get your Zoom link
You get a confirmation email right away with your Zoom link and a calendar invite. Need a different time? Reschedule or cancel from your dashboard.
Sort it out together
Join from the computer you run NinjaTrader on and share your screen. One of our support staff walks through it with you, step by step.
What we can help with
- Installing or updating Sovren in NinjaTrader 8
- Activating your license, or moving Sovren to a new PC
- Setting up the 1-minute NQ or MNQ chart and the strategy settings
- Checking that your license and connection show as ready before the open
- Questions about your account, billing or the setup guide
Included with your membershipCalls are for Sovren members with an active subscription, booked from your dashboard.
Support calls cover setup and technical questions. We don’t give trading or investment advice, or tell you what or how much to trade.
Questions
Who can book a call?
Sovren members with an active subscription. Sign in at sovrentrading.com/account and open the 1-on-1 support tab.
What do I need for the call?
Zoom, either the app or your browser, ideally on the computer you run NinjaTrader on so you can share your screen. Have your NinjaTrader username handy.
Can I reschedule or cancel?
Yes. Reschedule or cancel from your dashboard, and you’ll get an updated email and calendar invite.
I’m not a member yet. Can I still ask a question?
Of course. Email support@sovrentrading.com and we’ll get back to you. The FAQ and how it works pages answer the most common questions.
Futures trading involves substantial risk of loss and is not suitable for every investor. Past performance does not guarantee future results. Sovren is software, not investment advice. Disclosures.